Return & Refund Policy

Last Updated: November 9, 2023

1. Overview

Thank you for shopping at DDMIO!

DDMIO is operated by Fuzhou Cangshan District Jiongtu Online Information Technology Co., Ltd. We value your satisfaction and want you to enjoy every purchase from our online store.

This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds.

By placing an order on our website, you agree to the terms outlined in this policy, subject to your rights under applicable consumer protection laws.

2. Return Period

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, and included components.
• The item must not be damaged due to improper use or handling by the customer.
• Proof of purchase, such as an order confirmation or order number, must be provided.

Certain products may be subject to additional return conditions as described in their product listings or required by applicable law.

3. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

These may include:

• Products that have been used, assembled, or modified.
• Items damaged due to improper handling or misuse after delivery.
• Products missing essential components or original packaging due to customer handling.
• Items clearly identified as non-returnable before purchase, where permitted by law.

For DIY materials and diamond painting kits, we recommend checking the product details and included accessories before opening or using the items.

Nothing in this section limits any mandatory return or refund rights you may have under applicable law.

4. Damaged, Defective, or Incorrect Items

We sincerely apologize if you receive a damaged, defective, or incorrect product.

If this happens, please contact our customer service team within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number.
• A clear description of the problem.
• Photos or videos showing the damaged, defective, or incorrect item.
• Photos of the packaging, if relevant.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other reasonable resolution in accordance with applicable law.

Customers will not be required to pay return shipping costs for confirmed defective, damaged, or incorrectly shipped items where the issue is our responsibility.

5. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact Us

Contact our customer service team with your order number and the reason for your return.

Step 2: Wait for Return Authorization

Our team will review your request and provide return instructions if your return is approved.

Step 3: Prepare Your Package

Pack the item securely with its original packaging and included accessories.

Step 4: Ship the Return

Send the package to the return address provided by our customer service team. Please do not send products back without receiving return instructions.

Step 5: Return Inspection

Once we receive your returned item, our team will inspect its condition and notify you of the return approval or any applicable next steps.

6. Refund Policy

Once your returned item has been received and inspected, we will notify you of the refund decision.

If your refund is approved:

• The refund will generally be issued to your original payment method.
• Processing will normally begin within 5–10 business days after approval.
• The time required for the refund to appear in your account may depend on your bank or payment service provider.

If you have not received your refund after the expected processing period, please check with your payment provider or financial institution before contacting us.

Refunds will be handled in accordance with applicable consumer protection laws.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Customer Preference

If you change your mind or order the wrong product, you may be responsible for the return shipping costs, provided that such charges are permitted by applicable law.

Returns Due to Our Error

If you receive an incorrect, damaged, or defective product, we will take responsibility for reasonable return shipping arrangements or provide another appropriate solution.

Original shipping fees and any additional charges will be handled according to the circumstances of the return and applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We can generally accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the return procedure after receiving the package.

Approved cancellations will be refunded to the original payment method.

9. Exchanges

If you receive an incorrect or defective product, please contact our customer service team for assistance.

Depending on product availability and the circumstances of your request, we may offer a replacement or another appropriate solution.

For customers who simply wish to exchange an item for a different product, we recommend contacting us first to confirm the available options.

10. Late or Missing Refunds

If you have not received your refund after receiving our confirmation, please:

1. Check your bank account or payment account again.
2. Contact your credit card company or payment provider, as refunds may take additional time to appear.
3. Contact your bank to confirm whether the refund is being processed.

If you have completed these steps and still cannot locate your refund, please contact our customer service team with your order information.

11. Policy Exceptions and Consumer Rights

This policy is intended to provide clear and reasonable return and refund procedures.

However, nothing in this policy is intended to exclude, restrict, or override any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory consumer protection laws provide additional rights or remedies, those laws will take precedence over any conflicting provisions in this policy.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us through the customer service contact information provided on our website.

Company Name:
Fuzhou Cangshan District Jiongtu Online Information Technology Co., Ltd.

Online Store:
DDMIO

Website:
https://www.ddmio.com/

Business Address:
7th Floor, Office 02, Building 14#, Phase II, Haixia West Coast International Logistics and Trade City, No. 14 Duyuan Road, Luozhou Town, Cangshan District, Fuzhou, Fujian, China.

We appreciate your trust in DDMIO and will do our best to make your shopping experience convenient and enjoyable.

Thank you for shopping with DDMIO!